Terms & Conditions

These Terms & Conditions govern your use of the Pillowsmith online store and purchases made through it. By using our store or placing an order, you agree to these terms, subject to any mandatory rights under applicable law.

1. Using our store

You must be legally able to enter into a purchase agreement in your jurisdiction, or use our store with the consent and supervision of a parent or legal guardian. You agree to provide accurate contact, billing and delivery information and not to use our store for unlawful or fraudulent purposes.

2. Products and descriptions

We aim to present our products accurately. Colours may appear differently depending on your screen, and product dimensions may vary within any tolerances disclosed on the product page. Please review product descriptions, materials, sizes and care instructions before ordering. Nothing in these terms limits your rights if a product is defective or does not match its description.

3. Prices and payment

The currency and price applicable to your purchase are shown in the store and at checkout. Any applicable shipping charges, taxes or duties collected by us will be shown before you complete your purchase. Additional import charges may apply where disclosed and permitted by law. Payment must be made using an available checkout payment method.

4. Orders

After placing an order, you may receive an acknowledgement confirming that we have received it. If an item is unavailable, an obvious pricing error occurs, or we reasonably suspect fraud, we may contact you to resolve the issue or cancel the affected order as permitted by law. If we cancel an order after payment, we will refund the amount paid for the cancelled items and any applicable associated charges.

5. Shipping and delivery

Available shipping options and charges are shown at checkout. Please consult our Shipping Policy and any delivery information on the product page for details. Delivery estimates are estimates unless expressly stated otherwise. If your order is delayed, missing or damaged in transit, contact us through the contact details provided on our store so we can assist. Your statutory rights remain unaffected.

6. Returns, refunds and cancellations

Please review our Refund Policy for the applicable return process, eligibility, time limits and any return shipping charges. Contact us promptly if you wish to change or cancel an order. We may be unable to change an order once processing or dispatch has begun. Nothing in our policies or these terms excludes any mandatory cancellation, refund or consumer rights.

7. Product care and safe use

Follow the care labels, washing instructions and any safety guidance supplied with your products. Unless expressly stated otherwise, our bedding products are not medical devices and are not intended to diagnose, treat or prevent a medical condition.

8. Promotions

Discounts, promotional offers and gifts are subject to the conditions disclosed with each offer, including eligibility, availability and any expiry date. Offers may not be combined unless expressly stated.

9. Intellectual property

Store content, including branding, text and images, is owned by Pillowsmith or used with permission. You may use the store for personal shopping purposes, but you must not reproduce or commercially exploit its content without permission, except where permitted by law.

10. Privacy

Our Privacy Policy explains how personal information is collected, used and shared when you use our store or place an order.

11. Liability and consumer rights

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable or for interruptions caused by events beyond our reasonable control. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable rights relating to defective goods, fraud or personal injury.

12. Applicable law

These terms are subject to applicable law. Any mandatory consumer protections and rights available in your place of residence continue to apply.

13. Changes to these terms

We may update these terms from time to time by publishing a revised version on our store. Changes will apply prospectively and will not alter the terms applicable to an existing order unless required by law or agreed with you.