Privacy Policy

Last updated: Oct 2026.

This Privacy Policy explains how Pillowsmith collects, uses and shares personal information when you visit our store, make a purchase or contact us.

Business responsible for your information: Pillowsmith. Privacy contact: [Insert privacy contact email].

1. Information we collect

Depending on how you interact with our store, we may collect your name, email address, telephone number, billing and delivery addresses, order details, payment status and information you provide in customer service messages. Payments are handled through the payment providers available at checkout.

Our store and its service providers may also collect device and browsing information, such as your IP address, browser type, device identifiers, pages visited and interactions with the store, through cookies and similar technologies.

2. How we use information

We use personal information to process and fulfil orders, arrange delivery, handle returns, provide customer support, communicate about purchases, maintain and improve the store, detect fraud and comply with legal obligations.

Where permitted by law and subject to any required consent, we may use information to send marketing communications or measure marketing performance. You can unsubscribe from marketing emails using the unsubscribe link. Opting out of marketing does not stop essential communications about your orders.

3. Cookies and preferences

Cookies and similar technologies may support essential store functions, remember preferences and, where enabled, provide analytics or advertising features. Where required, non-essential technologies are used only with your consent. You may manage available choices through the store's privacy controls and your browser settings. Blocking certain cookies may affect store functionality.

[Before publishing, describe the analytics and advertising technologies actually used, including available consent and opt-out controls.]

4. Sharing information

We share information as necessary with service providers that support our business, such as our ecommerce platform, payment processors, fulfilment and delivery providers, customer support services and communication tools. We may also disclose information to comply with legal requirements, protect rights and prevent fraud, or in connection with a business transfer subject to applicable safeguards.

5. International transfers

Our service providers may process information in countries outside your place of residence. Where applicable law requires safeguards for international transfers, we will use the required safeguards.

6. Retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, including order management, accounting, dispute resolution and legal compliance. Retention periods depend on the type of information and applicable requirements.

We use appropriate measures to protect personal information, but no internet transmission or storage system can be guaranteed completely secure.

7. Your privacy rights

Depending on your location and applicable law, you may have rights to request access to, correction of or deletion of your personal information; withdraw consent; object to or restrict certain processing; or receive a portable copy of information. Some requests may be subject to legal exceptions.

To make a request, contact us at [Insert privacy contact email]. We may need to verify your identity before responding. You may also have the right to complain to the relevant privacy regulator.

8. Children

Our store is intended for a general audience and is not directed at children. If you believe a child has provided personal information without appropriate authorisation, contact us so we can review and address the matter.

9. Third-party websites

Links to other websites are provided for convenience. Those websites have their own privacy practices, which you should review before providing information.

10. Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. We will publish the updated version with a revised date and provide additional notice where required by law.